IT Endpoint Support Specialist

Join Intikom Berlian Mustika as an IT Endpoint Support Specialist and play a pivotal role in ensuring seamless IT operations for our users. This position is ideal for a detail-oriented professional with a passion for troubleshooting, endpoint management, and delivering exceptional support. Based in Jakarta Selatan, you'll be at the heart of our IT infrastructure, working closely with our team to maintain and enhance our systems.

As an IT Endpoint Support Specialist at Intikom Berlian Mustika, you'll be responsible for managing and troubleshooting endpoints, including desktops, laptops, and mobile devices. You'll ensure that our users have access to the tools and resources they need to perform their jobs efficiently. Your daily tasks will include deploying and configuring endpoints, monitoring system performance, and providing timely support to resolve any issues that arise.

This is an exciting opportunity to grow within a dynamic and innovative company. We offer competitive salaries, a collaborative work environment, and the chance to develop your skills in a supportive and challenging setting.

📋 Tanggung Jawab Pekerjaan

• Manage and troubleshoot endpoints including desktops, laptops, and mobile devices.
• Deploy and configure endpoints using tools like SCCM, Intune, or similar.
• Monitor system performance and proactively address any issues.
• Provide timely and effective support to resolve user issues.
• Ensure compliance with IT policies and procedures.
• Document all activities and maintain accurate records.
• Stay updated with the latest technologies and best practices in endpoint management.
• Collaborate with the IT team to improve and enhance our systems.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2-5 years of experience in IT support, endpoint management, or a similar role.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
• Strong knowledge of Windows operating systems and common troubleshooting tools.
• Experience with endpoint management tools like SCCM, Intune, or similar.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a commitment to delivering high-quality support.

🛠️ Keahlian

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